Results of our survey

This summer, we conducted a client questionnaire, using a sample of 200 of our clients. The clients were selected randomly by our computer system. The questions were devised to give a broad overview of what our clients think of the services we provide. We had an excellent response (37% - 10% is usually considered a good response) and the following charts indicate our findings:

ChartObject What kind of practice do you think we are?

ChartObject What do you think of our premises in general?

ChartObject How well equipped do you think we are?

ChartObject Do you find that the telephone is answered promptly?

ChartObject If you are asked to hold, how quickly do we come back to you?

ChartObject When you urgently need the duty vet outside our usual hours, how easy it is to contact him/her?

ChartObject When you visit the surgery do you receive a friendly welcome?

ChartObject Do you find our receptionists are helpful?

ChartObject Do you find our nurses caring to the patients?

ChartObject Do you find our nurses are helpful to you?

ChartObject Do you find our vets provide a professional and caring service to you and your animals?

ChartObject Do you use our nurse clinics for nail clipping, weight checks etc?

ChartObject If you have asked for an estimate before, how easy was it to get one?

ChartObject When would you find it most convenient to come to the surgery?

ChartObject If surgery hours were extended, when would be the best time for you to visit?

ChartObject If we provided the following services, would you use them?

ChartObject If there is a vet you prefer to see on a routine basis, how easy is it for you to get an appointment with him/her?

ChartObject How clear do you find the explanations and instructions given by your vet?

ChartObject How easy do you find it to park when you visit the surgery?

ChartObject Would you attend an open day?

ChartObject Do you find our fees represent value for money